Updated Terms & Conditions of Use – DrayHub

Effective Date: July 29, 2025

These Terms and Conditions ("Terms") govern your access to and use of the DrayHub mobile app, website, and services (“DrayHub”, “we”, “our”, or “us”). By accessing or using any part of our platform, you agree to these Terms. If you do not agree, please do not use DrayHub.

1. Eligibility

To use DrayHub, you must be at least 18 years old and legally authorized to enter into contracts. If you are registering or using DrayHub on behalf of a business entity, you confirm you have the authority to bind that business to these Terms.

2. Account Registration

To access certain features, you’ll need to register for an account. You agree to:

• Provide accurate and complete information

• Keep your login credentials confidential

• Accept full responsibility for all activities under your account

DrayHub reserves the right to suspend or terminate accounts found in violation of these Terms.

3. Location Access

DrayHub may request access to your device's location to:

• Provide real-time delivery or drayage tracking

• Send location-based alerts (e.g., arrival notifications, geofence triggers)

You may control location access via your device settings. However, disabling it may limit core features like container delivery tracking or automatic status updates.

Location data is only used for service delivery and not for unrelated purposes or resale.

4. Acceptable Use

You agree to use DrayHub lawfully and ethically. You must not:

• Upload or distribute any harmful code, virus, or malicious software

• Misuse pricing tools, quote modules, or tracking systems

• Impersonate another user or company

• Access data or systems without authorization

• Interfere with the app’s functionality or attempt to manipulate outcomes (e.g., ETA predictions or cost extraction)

5. Misuse & Account Suspension

If any individual or company is found misusing DrayHub, including but not limited to:

• Submitting fake shipments or rates

• Abusing APIs, scraping, or system loopholes

• Sending spam or misleading communications

• Violating regional or global trade/logistics regulations

DrayHub reserves the right to suspend or permanently block the user’s account and company profile without prior warning. We may notify you of the violation, but we are not obligated to offer warnings before taking necessary actions to protect the integrity of the platform.

6. Payments & Services

Some features may be paid or subscription-based. Pricing will be listed in USD, and by purchasing any paid service, you agree to:

• The posted pricing and billing frequency

• Any applicable cancellation or refund policies

• Allow us to charge your provided payment method accordingly

Billing policies are published separately and subject to change with prior notice.

7. Intellectual Property

All intellectual property—including software code, UI, branding, data architecture, trademarks, and original content—is owned by DrayHub or its licensors.
You agree not to copy, reverse-engineer, distribute, or create derivative works from any part of the platform without written consent.

8. Disclaimers

DrayHub is provided on an “as-is” and “as-available” basis. We do not guarantee:

• Real-time accuracy of shipment ETAs, status updates, or pricing

• Uninterrupted service uptime

• Suitability of the app for your specific logistics or business needs

You use DrayHub at your own risk. AI predictions and automations are advisory tools, not guaranteed outcomes.

9. Limitation of Liability

To the fullest extent permitted by law, DrayHub shall not be liable for:

• Any indirect, incidental, or consequential damages

• Loss of business, data, or profits

• Delays in shipment tracking or notifications

• Errors resulting from third-party data integrations (e.g., port or carrier feeds)

10. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of the United States of America, specifically the State of Texas.

You agree that any dispute or legal proceeding arising from these Terms or your use of DrayHub shall be subject to the exclusive jurisdiction of the courts in Houston, Texas.

11. Changes to the Terms

We may update these Terms from time to time. If material changes are made, we’ll post them on our website or notify you through the app. Continued use of DrayHub after changes constitutes acceptance of the new Terms.

12. Contact Us

For any questions, concerns, or legal requests, please contact:
📧 hello@drayhub.io
🌐 www.drayhub.io